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About PSPWorld: PSPWorld is the world’s largest PSP accessory store. We’re based in Twickenham in the South West of London and are an important part of a company called WorldStores Limited. Our focus is on bringing you the very best PSP accessories from around the world at a low price, while at the same time giving you a great customer experience. We really do care about what you think (because we want you to come back to us) and therefore genuinely appreciate any comments you want to make.
About WorldStores: With over 200,000 items dispatched in the last 12 months and 100,000’s of satisfied customers WorldStores is one of the fastest growing e-tailers in the UK, owning and operating 20 different web sites (see www.worldstores.co.uk for more details) with a further 20 web sites to be opened in 2008.
Unlike other retailers (online or in the bricks and mortar world), we don't limit our product selection: because of our limitless shelf space (we use a colossal warehouse facility and also leverage the power of our suppliers’ storage), our stores offer an incredible level of choice. Each of our stores offers a simple shopping experience that makes it easy for customers to find what they are looking for. Since we are an online retailer, we keep our overheads low. This means we can offer you great value. Furthermore, our store managers are constantly searching for new, exciting products.
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| The Personalities |
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Head Honchos
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Joe Murray and Richard Tucker
The ultimate in er, geek-cool (it does exist), Joe and Richard scour the world looking for the next big thing. Think the Simon Cowells of the online world. Back here in the UK they spend every waking hour running WorldStores (PSPWorld’s parent company) and making it into the fastest growing retailer on the web. And they want to hear your feedback, so please do let them know what you think of the site by using the email form here.
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Buyer
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Ryan Clifford
See all those lovely products on the site? Ryan buys them all. Out of his own pocket. Not really, but he does spend countless hours fending off the chaff and shmoozing the wheat of suppliers to make sure only the best products reach WorldStores.
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Assistant Buyer
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Sangita Pal
While Ryan is out shmoozing, Sangita is doing the really important things, like making sure the WorldStores’ inventory shelves are heaving with products ready to fly and snapping at suppliers’ heels for timely deliveries. If the product you want is not available on this website, chances are you won’t be able to get it anywhere else either, as the WorldStores’ buying team has a lot of (metaphorical) weight to throw around.
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Content Team
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Ailie, Bogdan, Daniel, Lucy, Patrick and Abby
A team of creators ready at the drop of a hat to write engaging, witty copy and create jaw-droppingly amazing images of all the latest WorldStores products. Only the crème de la crème of Tolstoy-esque writers and Apple-quality designers make it in the content team, clearly. And who do you think writes the ‘About Us’ pages???
(See www.bogdantiganov.com for stories, poems, lyrics and scripts of Bogdan Tiganov)
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Web Designer
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Darren Lambourne
A master of the (dark) arts, Darren can manipulate images, graphics or web pages into doing exactly what he wants. Constantly imitated, WorldStores’ designs are its billboard, its $1million call-sign, its pièce de résistance which is why we can sleep at night knowing we’ve got Darren to keep them looking as pretty as the day they were conceived.
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Technical Guru
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Andrew Flack
There are 10 types of people who understand binary – those who do and those who don’t… and Andy is 9 of them. Confused? Andy isn’t and that is why we are very glad it is he who keeps our sites doing all sorts of clever things behind the scenes.
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Web Developer
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Tamas Marin
If Andy’s name was Sherlock, Tamas would probably be called...well we’d still call him Tamas, but you get the picture. Tamas completes the virtual problem solving duo helping us keep the sites of WorldStores bug-free and open for business.
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Accountant
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Malgorzata Brunsz-Steane
The WorldStores piggy bank was getting a bit heavy so Malgorzata, or Gosia to those who can’t pronounce it, was brought in to organise the money (we're going to get her one of those coin sorters for Christmas). She holds all the credit cards where WorldStores’ funds are concerned, and duly doles out any cash needed to keep the wolves from the door. She is the one whose good books we all want to be in where wages are concerned…
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Assistant Accountants
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Kasia Nawrotek and Molly Zhang
Keeping on top of all those money transactions is no mean feat but our assistant accountants Kasia and Molly manage to make it look easy. Files are filed, money is paid, suppliers are happy - it’s a win-win situation for all. And they even make sure there’s enough left over for the occasional pizza to keep us workers happy.
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Customer Service
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Oscar Medley, Manmit Arora and Ben Baggett
Customer service operators are a rare breed. They can sit for 8 hours in a headset, work patiently as altruistic martyrs and still go home sane at the end of the day to live relatively normal lives. Such is their dedication, they even dream of PSP cases and have referred to the Distance Selling Act when receiving sub-standard parcels from their parents...
Among other things, they help you with product queries, find your missing orders and replace your faulty items. Mainly they act as the front line to the barrage of enquiries we get about anything including ‘I need a water-proof, drop-proof, child-safe PSP case – and how many colours does it come in?’… Customer service can provide the answer.
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